Assistance

Technical AssistanceNeed technical help?

Technical assistance for eCore courses and students is available through the University System of Georgia D2L Help Center, 24 hours a day, seven days a week.

For help with course login, registration or course support issues contact the eCore Helpdesk at ecore@westga.edu, 678.839.5300 or 1.855.933.2673 between 8am - 5pm.

Please do not contact the KSU Student ITS Helpdesk as they are unable to assist with the USG GoVIEW learning management system or eCore course support issues.

 

Need help with your course?

  • Smarthinking is an online tutoring service available to all eCore students. Smarthinking provides tutoring for eCore students in mathematics (basic math through Calculus, including Bilingual Math), Chemistry, Physics, Statistics, Spanish, and Writing. Tutoring is available 24/7.

    With Smarthinking you can:

    Connect With an e-structor and interact with a live tutor.
    Submit your Writing for any class to their Online Writing Lab.
    Submit a Question and receive a reply from a tutor.
    If you are a current eCore student, visit the Smarthinking link in the navigation bar inside your course.

    If you need assistance with Smarthinking, please contact Smarthinking Customer Service: http://smarthinking.echelp.org/


    You may also email support@smarthinking.com, and you will receive a response within 24-48 hours.

  • As an online student, the extensive resources of GALILEO are available to you. GALILEO stands for GeorgiA LIbrary LEarning Online. As a world wide web-based virtual library, it provides access to multiple information resources, including secured access to licensed products. You will have access to over 100 databases indexing thousands of periodicals and scholarly journals. Over 2000 journal titles are provided in full-text. Other resources include encyclopedias, business directories, and government publications.

    For more information on Library Resources, see the Student Guide to eCore.

    If you need assistance with library resources, please contact eCore Administrative Services, at ecore@westga.edu

  • Access to the eCampus Librarian Support & Services course is now available to all students enrolled in non-STEM eCore courses, with the exception of Spanish. This course gives students online access to a librarian who can assist with the following:

    • Research: They will help you find the best databases to use for your topic, set up a search strategy and walk you through it, and help locate materials.
    • Finding Appropriate Materials: Embedded Librarians will show you different methods of obtaining the materials, such as academic journals, popular magazine and newspaper articles, streaming videos, images and charts, and eBooks, you need for your classwork.
    • Formatting and Citation Style: Librarians direct you to the information you need to format your paper and various types of citations, both reference and in-text, for whichever style your instructor requires (MLA, APA, Chicago, etc.). They will also double check citations you have written. Note: for proofing of papers, Librarians can direct you to the appropriate resources (like SMARTHINKING and campus writing centers) for help.
    • Finding Study Aids: Depending on the topic, the course, and/or the instructor's requirements, Librarians can find online tools to assist you with studying for your exams.

    Microsoft Office Programs: Librarians can assist you with using Word, PowerPoint and Excel.

    The eCampus Librarians provide support through a variety of avenues and resources, such as Discussion Boards to which students can post questions or discuss various research related topics, Video Tutorials on topics like "Avoiding Plagiarism" or "GALILEO Tips" and links to outside resources.

    eCampus Librarians also offer virtual office hours during which students can receive one on one help through real-time chat or Blackboard Collaborate.

    Students may access the eCampus Librarian Support & Services course by selecting the course from the drop down menu on their GoVIEW homepage or by clicking on the eCampus Librarian Support and Services widgit located within each course.

 

 

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